MyKelticRings: 30 Day Refund Guarantee Details

30 Day Refund Guarantee
Everything is covered EXCEPT the following:

Our 30 Day refund guarantee does not cover damage to stones. Precious and/or semi-precious and/or lab-created and/or synthetic stones are not covered against accidental breakage or damage in any form.

Custom orders may not be returned or exchanged. As with regular orders we provide free adjustments, where physically possible, as needed (size, raising or lowering mountings, etc.) during the first 30 days. Custom orders, including specially ordered precious and/or semi-precious stones are the financial responsibility of the customer. Engraved rings are considered custom orders and cannot be refunded, returned or exchanged.

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More Details of 30 Day Refund Guarantee:

Refunds do not include any shipping charges.

A 20% creation, stocking /handling fee is deducted from the total original order amount. Each of our rings are made to order at considerable expense in labor and materials. This fee partially reduces our loss on an order.

Any sales taxes (Oklahoma residents) are refunded.

EXCHANGES:

Exchanges for non-custom orders are calculated as described above, refund amounts or additional charges are calculated based on the different values of the individual items. We honor exchanges for the same 30 Day Period after delivery.

HOW TO GET A REFUND
MAKE AN EXCHANGE:

If you are not satisfied with your non-custom order you should return for a refund (or exchange) within 30 days of receipt. Just follow the instructions below:

1. Send a prompt E-mail message to Contact Us soon after your package is delivered. Include the invoice number and mention that you want to return your purchase for a refund or exchange.
      You will receive a prompt return email which may contain a unique RMA number (return merchandise authorization).
      If you don't receive a reply within 24 hours it probably means that we did not receive your email. Send it again.

2. Send your properly packaged item(s) back to us, insured and prepaid via any express courier (FedEx, UPS, etc.) at the address shown at the top of this page. The package should clearly display the RMA number that was sent to you and a note with the RMA number should also be included inside the package. Note: The returned item(s) must be undamaged and in their original condition.

3. If you are requesting an exchange just order the item online in the usual way and mention the fact that it is an exchange in the "Special Instructions/Comments" part of the order form. We'll process the new order after we have received the item you are returning. We will make the appropriate additional charge to your credit card or send you a check or credit your credit card for the difference depending on the individual case. We will always do whatever is fair, reasonable and appropriate.

Refund Summary:

Shipping charges are not refundable.

Any taxes (Oklahoma residents) ARE refundable.

A 20% stocking and handling fee is deducted from the total original order amount. (This partially defrays the financial loss that we take in refunding made to order items.) An additional $15 is charged back to the customer to refund us our cost for shipping.

The item must be returned to us, in original condition, within 30 calendar days of delivery.

Refunds As Seen Through Our Eyes:

The process of individually hand crafting jewelry in the Old World tradition involves considerable expense on the part of every company such as ours. Although we get few returns, each refund is a large net loss for us. We may not be able to recover our costs even if we are able to sell your returned item to someone else at a significant discount.

The point of us explaining this is to emphasize that your selection and purchase is worthy of serious attention.

We will always honor our 30 day refund guarantee. It is a question of our commitment to responsible business ethics and behavior.

We ask only that you make your choices wisely.   Ask questions about your selections. Are you buying for yourself or as a gift? Give us details and we'll do our best to guide you wisely and in your best interests. At least half of all refunds would not have been necessary if the customers had given their choices deeper and more serious consideration.

Thank you for understanding,

Sincerely at your service,

Hugh

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